Compensation for the 2012 (AWC-608) DSP card

[Tech_Marco]

Folks

Marco is here. I want to apologize for the trouble you folks have gone through with the latest model DSP controller card. We ( hardware engineer, programmer,marketing) all want to show our gratitude for your continued support and patience.

To express our appreication, I'd like to offer $30 credit to compensate all your inconvenience. You may email me your order# and I'll process the credit. Please responds within 15 days before year-end closed.

Note, I've dropped the price for the card on my website so this offer will not apply to all new purchase from Dec 8th,2011 or after


Thank you for business.

Regards,
Marco

[baccus61]

That's really good of you Marco.
I don't need the credit so I won't apply for it but I suppose others do.
I'm just really happy my DSP card works like it should after all the problems I had with other cards from other vendors as well and most of the trouble ended up being the power supply.
I'm happy to be able to push the boundaries way past the other cards I've had.
Rich.

[crozza]

Thanks Marco.
I only bought mine 2 weeks ago and I havent had any issues other than the Laser sometimes stays on when I press the laser button. But I see there could be a fix for that.

Keep my $30 as you give plenty of invaluble advise on the forum here.

cheeers Ian

[Tech_Marco]

Thanks Rich and Lan!

By the way, you may try this patch see if it can fix the "Laser stay on" issue
viewtopic.php?f=60&t=837


Marco

[wctx1977]

Marco, thanks for your generosity, I know you are very honest an will do the best to satisfy your customers, I have talked to you over the phone before and you are really nice helpful person. I admit that I got frustrated once about the hole laser thing and was looking something or someone to blame on but the fact was that I already had a bad day, all I needed was to relax and focus on what I was doing then all was much better, so there is nothing to blame on . I wont claim any money back and all we need is your support like you been doing all along. Thank you!

Edgar

[waltfl]

Hi marco
I also will not claim the $ 30 just keep it as a xmess present or for further development
walt

Folks

Marco is here. I want to apologize for the trouble you folks have gone through with the latest model DSP controller card. We ( hardware engineer, programmer,marketing) all want to show our gratitude for your continued support and patience.

To express our appreication, I'd like to offer $30 credit to compensate all your inconvenience. You may email me your order# and I'll process the credit. Please responds within 15 days before year-end closed.

Note, I've dropped the price for the card on my website so this offer will not apply to all new purchase from Dec 8th,2011 or after


Thank you for business.

Regards,
Marco

[mikest]

We haven't run into any huge problems yet. Keep fixing bugs, you've got a great product and I'm very pleased to see that it is actively being worked on and developed on. That's totally worth 30$ to me.

Thanks again!

ps: I was not able to find a description of what changed between 5.5.2 and 5.7.7, is there a change list somewhere?

[Tech_Marco]

Thanks guys! During this transistion period, bugs are not avoidable but I got to say thank you for your patience and understanding. I'll make sure that all bugs will be addressed without hesitage.

As you may know that, I'm acting like a mediator by forwarding bugs report and making suggestions to the programmer to guide him in the right direction. Without valuable advise from you all, the job is impossible. Sooner or later, the card will be closed to flawless.

I admitted that the cards isn't closed to perfect but we all admitted that the card is very powerful in that price range. Plus, the good thing is that those devopleres are keep improving the card with better hardware and software. More features will be added without cost a dime to the customer. I think that is the reason why DIY is possible. We take any valuable feedback and suggestion to make it possible.

Again, thank you all and Merry Christmas

Happey 2012


Marco