LaserCad will not install with English Version

JerryLouisMartin
Posts: 29
Joined: Tue Mar 15, 2016 9:45 pm

LaserCad will not install with English Version

Postby JerryLouisMartin » Thu Apr 13, 2017 8:21 am

I have downloaded this so many times and reinstalled, turned off antivirus and everything else
with no luck.

Need some help here, continue to get Chinese version?

Tech_Marco
Posts: 4310
Joined: Mon Jun 15, 2009 3:00 pm

Re: LaserCad will not install with English Version

Postby Tech_Marco » Thu Apr 13, 2017 10:20 am

Uninstall the LaserCad and removed the folder completely from the C:\ if it is the default location. Then reinstall the program and select English. Make sure antivirus program is off during installation

Marco

JerryLouisMartin
Posts: 29
Joined: Tue Mar 15, 2016 9:45 pm

Re: LaserCad will not install with English Version

Postby JerryLouisMartin » Sat Apr 15, 2017 7:15 pm

Marco,

I've done this multiple times and I still get the Chinese version everytime!

Removed from C: and turned off anti-virus.

wmgeorge
Posts: 40
Joined: Sun Feb 16, 2014 6:29 am

Re: LaserCad will not install with English Version

Postby wmgeorge » Mon May 08, 2017 7:29 am

I answered above but again > viewtopic.php?f=55&t=3330

Tech_Marco
Posts: 4310
Joined: Mon Jun 15, 2009 3:00 pm

Re: LaserCad will not install with English Version

Postby Tech_Marco » Wed May 10, 2017 9:15 pm

JerryLouisMartin wrote:Marco,

I've done this multiple times and I still get the Chinese version everytime!

Removed from C: and turned off anti-virus.



I think you should try it on another computer. It seems that there is something wrong with your current PC.

Marco

JerryLouisMartin
Posts: 29
Joined: Tue Mar 15, 2016 9:45 pm

Re: LaserCad will not install with English Version

Postby JerryLouisMartin » Wed May 17, 2017 10:05 pm

Tried it yet again and used another computer system and it still is in Chinese!

JerryLouisMartin
Posts: 29
Joined: Tue Mar 15, 2016 9:45 pm

Re: LaserCad will not install with English Version

Postby JerryLouisMartin » Sat Jun 10, 2017 6:24 pm

It amazes me that I have done this exactly as you told me too and I get the Chinese Version every time.

It has been well over a month and no reply except the same method to resolve.

Called and I get the same response.

Frustrated and angry beyond words! :evil:

JerryLouisMartin
Posts: 29
Joined: Tue Mar 15, 2016 9:45 pm

Re: LaserCad will not install with English Version

Postby JerryLouisMartin » Wed Jun 14, 2017 5:14 pm

Frustrated beyond words and no assistance available to resolve.

One might want to look elsewhere@

Tech_Marco
Posts: 4310
Joined: Mon Jun 15, 2009 3:00 pm

Re: LaserCad will not install with English Version

Postby Tech_Marco » Wed Jun 14, 2017 5:27 pm

We been trying to help but you keep raising tone so we found have difficult to deal with you and provide you support.

We have tested the software times through our self and other customers have done so but found nothing wrong with it. If this is an issue caused by your PC, or by Windows issue, it is beyond our capability to provide you a solution unless we have access to your PC. We have help a few customer to get his matter fixed but we don't know what's wrong with your system. I personally download it and ran it but I couldn't duplicate your problem.

The only possible way to get this matter fixed is that you enabled "Remote Access" to allow me to access your computer to configure it. But you must know how to enable Window Remote DeskTop Access. If you don['t, find someone who does.

Marco

JerryLouisMartin
Posts: 29
Joined: Tue Mar 15, 2016 9:45 pm

Re: LaserCad will not install with English Version

Postby JerryLouisMartin » Thu Jun 15, 2017 5:20 am

Marco,

Doesn't four month seem a little long to you? Just saying.

JerryLouisMartin
Posts: 29
Joined: Tue Mar 15, 2016 9:45 pm

Re: LaserCad will not install with English Version

Postby JerryLouisMartin » Thu Jun 15, 2017 5:34 am

Marco,

Send me your email so I can send you remote assistance information to access my laptop,

Thanks,

Jerry

Tech_Marco
Posts: 4310
Joined: Mon Jun 15, 2009 3:00 pm

Re: LaserCad will not install with English Version

Postby Tech_Marco » Fri Jun 16, 2017 9:09 am

JerryLouisMartin wrote:Marco,

Doesn't four month seem a little long to you? Just saying.


We didn't receive request from you since my post. Usually folks we email us for support if they couldn't get help from the forum. And as I said, I did everything I could do in my part to get you a solution. But if it is down to your PC system issue, it is beyond the scope of support we can provide.

I made this offer (exception) to offer remote access to your computer because I don't want to take any liability of any sort of complain of file damage or file missing..etc. You are agreed that I'm to liable to any issue happened to your PC after my work or I won't do remote access to your PC. If you're OK with that, PM me your PC info like IP address. You can find it by typing "WhatIsMyIP.com". Then, setup a username and password for me


Marco

Tech_Marco
Posts: 4310
Joined: Mon Jun 15, 2009 3:00 pm

Re: LaserCad will not install with English Version

Postby Tech_Marco » Mon Jun 19, 2017 4:20 pm

I have tried times to access your system through MS Remote Desktop but unsuccessful. Either your IP was not correct or your PC was turned off.

Anyway, I'm not going to try it again but attached a file that may help to solve your issue. It is a language folder that was zipped. What you need to do is to download it, unzipped it, and replaced the current language folder: AWCLanguage

AWCLanguage.zip
(28.18 KiB) Downloaded 23 times



Marco

Tech_Marco
Posts: 4310
Joined: Mon Jun 15, 2009 3:00 pm

Re: LaserCad will not install with English Version

Postby Tech_Marco » Wed Jun 21, 2017 8:05 am

Jerry

Please update your case. Did the folder I posted help or not?
If I don't hear from you soon then I consider case is closed

Marco


Return to “D40/K40 small chinese CO2 laser machine”

Who is online

Users browsing this forum: No registered users and 7 guests