Lightobject.com Support Forum

I have downloaded this so many times and reinstalled, turned off antivirus and everything else
with no luck.

Need some help here, continue to get Chinese version?

Uninstall the LaserCad and removed the folder completely from the C:\ if it is the default location. Then reinstall the program and select English. Make sure antivirus program is off during installation

Marco

Marco,

I've done this multiple times and I still get the Chinese version everytime!

Removed from C: and turned off anti-virus.

I answered above but again > viewtopic.php?f=55&t=3330

JerryLouisMartin wrote:Marco,

I've done this multiple times and I still get the Chinese version everytime!

Removed from C: and turned off anti-virus.

I think you should try it on another computer. It seems that there is something wrong with your current PC.

Marco

Tried it yet again and used another computer system and it still is in Chinese!

It amazes me that I have done this exactly as you told me too and I get the Chinese Version every time.

It has been well over a month and no reply except the same method to resolve.

Called and I get the same response.

Frustrated and angry beyond words!

Frustrated beyond words and no assistance available to resolve.

One might want to look elsewhere@

We been trying to help but you keep raising tone so we found have difficult to deal with you and provide you support.

We have tested the software times through our self and other customers have done so but found nothing wrong with it. If this is an issue caused by your PC, or by Windows issue, it is beyond our capability to provide you a solution unless we have access to your PC. We have help a few customer to get his matter fixed but we don't know what's wrong with your system. I personally download it and ran it but I couldn't duplicate your problem.

The only possible way to get this matter fixed is that you enabled "Remote Access" to allow me to access your computer to configure it. But you must know how to enable Window Remote DeskTop Access. If you don['t, find someone who does.

Marco

Marco,

Doesn't four month seem a little long to you? Just saying.

Marco,

Send me your email so I can send you remote assistance information to access my laptop,

Thanks,

Jerry

JerryLouisMartin wrote:Marco,

Doesn't four month seem a little long to you? Just saying.

We didn't receive request from you since my post. Usually folks we email us for support if they couldn't get help from the forum. And as I said, I did everything I could do in my part to get you a solution. But if it is down to your PC system issue, it is beyond the scope of support we can provide.

I made this offer (exception) to offer remote access to your computer because I don't want to take any liability of any sort of complain of file damage or file missing..etc. You are agreed that I'm to liable to any issue happened to your PC after my work or I won't do remote access to your PC. If you're OK with that, PM me your PC info like IP address. You can find it by typing "WhatIsMyIP.com". Then, setup a username and password for me


Marco

I have tried times to access your system through MS Remote Desktop but unsuccessful. Either your IP was not correct or your PC was turned off.

Anyway, I'm not going to try it again but attached a file that may help to solve your issue. It is a language folder that was zipped. What you need to do is to download it, unzipped it, and replaced the current language folder: AWCLanguage

Marco

Jerry

Please update your case. Did the folder I posted help or not?
If I don't hear from you soon then I consider case is closed

Marco