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Programmable Digital BLUE LED Timer Counter supply voltage
Posted: Sun Jul 19, 2015 5:30 pm
by dlcain
I ordered one of these - EPM-JLD484SBLUELED Programmable Digital BLUE LED Timer Counter Accumulator up to 9999 day. Your website(see attached image) shows the supply voltage as being either AC or DC. I wired up the unit into 120v AC and when I plugged it in, the circuit breaker popped and the unit is dead. It wasn't until I was trouble shooting that I noticed that the actual label on the device says 12-24V DC for power supply. Given the mis-information on the website, will you replace this one and do you have one that will run on 120V AC?
-don
Re: Programmable Digital BLUE LED Timer Counter supply volta
Posted: Tue Jul 21, 2015 10:55 am
by NickWL
Personally I think you're pushing your luck there! Man up and buy another, it won't break the bank!
Nick
Re: Programmable Digital BLUE LED Timer Counter supply volta
Posted: Tue Jul 21, 2015 12:33 pm
by dlcain
Given that the model number of both units is the same (Look below the table here:
http://www.lightobject.com/Programmable ... -P897.aspx and here:
http://www.lightobject.com/Programmable ... -P464.aspx - they are both listed as JLD484T). And also given that the only available manual (
viewtopic.php?f=18&t=160) also shows that it is an AC/DC unit, the error wasn't on my part. Its not a matter of "manning up," its a matter of them correcting an error.....
Re: Programmable Digital BLUE LED Timer Counter supply volta
Posted: Tue Jul 21, 2015 1:20 pm
by Tech_Marco
Yes, it is our mistake. We will take care your case and will send you a replacement asap.
My apology
Marco
Re: Programmable Digital BLUE LED Timer Counter supply volta
Posted: Tue Jul 21, 2015 3:20 pm
by dlcain
Thank you very much!!