Programmable Digital BLUE LED Timer Counter supply voltage

dlcain
Posts: 5
Joined: Sun Jul 19, 2015 5:14 pm

Programmable Digital BLUE LED Timer Counter supply voltage

Postby dlcain » Sun Jul 19, 2015 5:30 pm

I ordered one of these - EPM-JLD484SBLUELED Programmable Digital BLUE LED Timer Counter Accumulator up to 9999 day. Your website(see attached image) shows the supply voltage as being either AC or DC. I wired up the unit into 120v AC and when I plugged it in, the circuit breaker popped and the unit is dead. It wasn't until I was trouble shooting that I noticed that the actual label on the device says 12-24V DC for power supply. Given the mis-information on the website, will you replace this one and do you have one that will run on 120V AC?

-don
Attachments
JLD484S-Back.JPG
Image from website....
JLD484S-Back.JPG (7.78 KiB) Viewed 2320 times

NickWL
Posts: 252
Joined: Mon Apr 07, 2014 2:23 am

Re: Programmable Digital BLUE LED Timer Counter supply volta

Postby NickWL » Tue Jul 21, 2015 10:55 am

Personally I think you're pushing your luck there! Man up and buy another, it won't break the bank!
Nick hammer

dlcain
Posts: 5
Joined: Sun Jul 19, 2015 5:14 pm

Re: Programmable Digital BLUE LED Timer Counter supply volta

Postby dlcain » Tue Jul 21, 2015 12:33 pm

Given that the model number of both units is the same (Look below the table here: http://www.lightobject.com/Programmable ... -P897.aspx and here: http://www.lightobject.com/Programmable ... -P464.aspx - they are both listed as JLD484T). And also given that the only available manual (viewtopic.php?f=18&t=160) also shows that it is an AC/DC unit, the error wasn't on my part. Its not a matter of "manning up," its a matter of them correcting an error..... :idea:

Tech_Marco
Posts: 4387
Joined: Mon Jun 15, 2009 3:00 pm

Re: Programmable Digital BLUE LED Timer Counter supply volta

Postby Tech_Marco » Tue Jul 21, 2015 1:20 pm

Yes, it is our mistake. We will take care your case and will send you a replacement asap.
My apology

Marco

dlcain
Posts: 5
Joined: Sun Jul 19, 2015 5:14 pm

Re: Programmable Digital BLUE LED Timer Counter supply volta

Postby dlcain » Tue Jul 21, 2015 3:20 pm

Thank you very much!!


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